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Locate One Point of Friction

This is not a second map. It is the first recurring failure you will place on your Functional Map and improve through LEOS.

Choose a candidate

Look for something that:

Use pain + repetition + value + founder dependency to choose.

Describe the failure without prescribing the tool

Weak: “We need a new project-management platform.”

Useful: “Client work is tracked in three places, so nobody can see the current owner or next action without asking the founder.”

Friction record

What repeatedly happens?

What should happen instead?

Which function owns the outcome?

Which handoff is involved?

Who experiences the failure?