The Universal Handoff Card

A handoff becomes usable when both sides agree what must travel across it.

Trigger: What starts the handoff?
Package: What information, decision or physical item must travel?
Sender: Who prepares and sends it?
Receiver: Who explicitly accepts it?
Complete: What must be true before ownership has transferred?
Exception: What happens when the package is late, incomplete or rejected?

Use it on the failing highway connected to your chosen point of friction. Complete the card with the people on both sides, then test it on live work.

Examples: Sales to Delivery carries scope, exclusions, dates and informal promises; People to Manager carries the role scorecard, access and first-week plan; Product to Marketing carries the approved change, evidence and release date.

This is not a form for its own sake. The card stays the same; the package changes.